Return & Refund Policy

We want you to love what you buy from Hyperal. If something isn’t right, we’re here to help.

🛍️ Returns

 days of receiving your order.

damaged, defective, or incorrect items.

💸 Refunds

 business days.

🚫 Non-Returnable Items

📩 Need Help?

To initiate a return, email us at support@hyperal.in with your order number and photos (if applicable).

This Privacy Policy describes how My Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hyperal.in (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.

Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information including your username, password, security questions and other information used for account security purposes.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

1. Use of Website

By accessing or using www.hyperal.in, you agree to follow all applicable laws and not misuse our services in any unlawful or unauthorized way.

2. Product Information

We do our best to ensure product images, descriptions, and prices are accurate. However, slight variations in color or texture may occur due to screen settings or natural differences in materials.

3. Orders & Payments

Once an order is placed, you will receive a confirmation email. We reserve the right to cancel or refuse any order at our discretion. All payments must be made through our secure checkout system.

4. Shipping & Delivery

Please refer to our Shipping Policy for detailed information. Delivery timelines are estimates and may vary due to unforeseen circumstances.

5. Returns & Exchanges

For return eligibility and conditions, please review our Return Policy. We only accept returns for damaged or defective items reported within the stated return window.

At Hyperal, we’re committed to delivering your favorite home décor pieces safely, swiftly, and with care.

📦 Order Processing:
All orders are processed within 1–2 business days. Once your order is packed and ready, you’ll receive a confirmation email with tracking details.

🚚 Shipping Within India:
We offer pan-India delivery with trusted courier partners. Standard shipping typically takes 4–7 business days, depending on your location.

🌍 International Shipping:
Currently, we do not offer international shipping. Stay tuned as we expand!

💬 Need Help?
If you have questions about your shipment, contact our support team at [your email/contact page link]. We’re here to assist you every step of the way.

Thank you for choosing Hyperal — where every delivery brings beauty home